From Mark Templin, Lexus Group Vice President and General Manager – Regarding the Lexus GX 460 And Temporary Suspension Of Sales
“For more than 20 years, Lexus has made customer safety and satisfaction our highest priorities. We are taking the situation with the GX 460 very seriously and are determined to identify and correct the issue Consumer Reports identified. At this time we have asked our dealers to temporarily suspend sales of the 2010 GX 460.
Lexus’ extensive vehicle testing provides a good indication of how our vehicles perform and we are confident that the GX meets our high safety standards. Our engineering teams are vigorously testing the GX using Consumer Reports’ specific parameters to identify how we can make the GX’s performance even better.
For any customer who has purchased a 2010 GX 460 and is concerned about driving their vehicle, we will provide a loaner car until a remedy is available.
As always, Lexus is committed to providing our customers with outstanding products and service.
Customers who have any questions or concerns should contact Lexus Customer Satisfaction at 1-800-25 LEXUS or 1-800-255-3987.”
Lexus GX460 Questions & Answers
Q: What models are involved in the stop sale?
A: 2010 Lexus GX 460.
Q: Why is there a stop sale on the 2010 Lexus GX 460? When will the GX 460 go on sale again?
A: Lexus is a prestige brand build on respect for our customers and their safety. Based on this philosophy, we have no other choice than to stop selling the GX until we are confident the safety issue is resolved.
No time table has been set on how quickly we can resolve the issue.
Q: Is it safe for current owners to drive the 2010 Lexus GX 460?
A: Yes. The GX is safe to drive; however, for any customer who have purchased a 2010 GX 460 and are concerned about driving their vehicle, we will provide a loaner car until a remedy is available. Customers should contact their local dealer or the Lexus Customer Satisfaction at 1-800 25 LEXUS or 1-800-255-3987.
Q: Is it safe for consumers to drive previous GX model years?
A: Yes. The previous generation GX is safe to drive
Q: Is Lexus recalling the 2010 Lexus GX 460? Previous GX 470 model years?
A: Lexus will take whatever action is necessary; however, we have not announced a recall.
Q: Why are mechanically similar Lexus and Toyota vehicles not involved in this stop sale?
A: The VSC system is similar to other Lexus/Toyota SUVs ; however, each model is individually tuned based on all the unique characteristics of that vehicle.
Q: What is the remedy?
A: TBD
Q: When will Lexus have a solution to this problem? When can customers get their vehicles fixed?
A: Customer safety and satisfaction remain our highest priorities. We are carefully studying this issue to determine the facts. We investigate various possibilities thoroughly and will continue to take necessary and appropriate measures.
This case as well, we will try to replicate the Consumer Reports test as soon as possible, evaluate the results and determine what appropriate steps need to be taken.
Q: What do I do if I believe I am experiencing the handling issue Consumer Reports described?
A: Customers who have any questions or concerns should contact the Lexus Customer Satisfaction at 1-800 25 LEXUS or 1-800-255-3987. We recommend customers use their best judgment, drive according to road and weather conditions and posted speed limits and cautions.
Q: How many GX 460 have been sold in the U.S. How many vehicles are on dealership lots in the U.S?
A: Approximately 5,400 2010 GX 460 have been sold in the U.S. Current inventory is at around 1,600 (4/13/2010)
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